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OUR CLUB, CLEARLY EXPLAINED
Terms & Conditions
Last updated: 27 October 2026
These terms explain how Drakensberg Cannabis (Pty) Ltd’s website, club memberships, product orders and The Monthly Berg Picnic Basket work. Read them together with the Refund & Returns Policy and Privacy Policy. Nothing here removes rights you have under applicable South African consumer law.
1. The company and your account
The website is operated by Drakensberg Cannabis (Pty) Ltd, based in the Central Drakensberg, KwaZulu-Natal, South Africa. Contact us at high@drakensbergcannabisclub.com or +27 66 454 0732 on WhatsApp for membership, order or policy enquiries.
You must be at least 18 to register, order, become a club member or visit the club. All visiting friends must also be 18 or older. Provide accurate account and delivery details, protect your login and tell us if you suspect unauthorised use. Membership and access remain subject to applicable law and product-specific supply requirements.
2. Membership tiers
- Free Club Membership: no monthly membership fee. Registered members can browse and order from the store, including the member-only Bud collection. Products and any delivery charges are paid separately. Free membership does not include day visits or a monthly basket.
- Premium Club Membership — R420 per month: member access to the Bud collection, two day visit passes per calendar month, up to two friends with each pass, and The Monthly Berg Picnic Basket each month while eligible.
- Elite Club Membership — R1,200 per month: member access to the Bud collection, five day visit passes per calendar month, up to three friends with each pass, and a larger Monthly Berg Picnic Basket each month while eligible.
Paid signup is available only when enabled on the website. A preview of a tier or basket does not activate membership or authorise a payment. The membership confirmation and payment authorisation identify the plan you have chosen.
3. Monthly billing and cancellation
Where paid membership is available, the initial monthly fee is due on signup and recurring billing renews monthly from your signup date. The payment provider’s authorisation sets out the renewal amount and schedule. Membership billing and calendar-month visit passes run on different schedules.
There is no stated annual commitment: these plans are billed monthly. You can request cancellation through the membership account’s cancellation facility, where available, or by emailing us. Send the request before the next scheduled payment if you want to stop that renewal. We will confirm the effective cancellation date, the effect on access and any amount refundable. An incorrectly collected payment remains open to correction; cancellation is not a waiver of refund rights.
Changing basket preferences, clearing your cart or deleting a saved payment method does not itself cancel a subscription. If you need to cancel both membership and billing, say so in your request. Any tier change, revised fee or changed benefit must be explained before it takes effect; these terms do not authorise undisclosed charges. A failed payment may affect paid eligibility; contact us to resolve the status before arranging a visit or expecting a basket.
4. The Monthly Berg Picnic Basket
Your first basket is prepared for dispatch at the start of the month after you join. Later baskets are prepared at the start of each month, subject to an active eligible membership. Dispatch at the start of a month is not a guarantee of delivery on the first day.
- Premium: choose eligible products with a basket total of up to R420 after the basket discount — equivalent to R525 at regular retail prices.
- Elite: choose eligible products with a basket total of up to R1,200 after the basket discount — equivalent to R1,500 at regular retail prices.
- 20% basket discount: applies to the regular prices of products selected for this included basket only. It is not a storewide discount or an additional cash payment to you. The builder shows eligible products; not every store product is necessarily eligible.
- Surprise Me!: a new random combination is selected from eligible, priced and available products within your tier’s allowance. Contents can vary and an exact retail total is not promised.
- Pick my favourites: save product preferences and quantities. We repeat the saved selection each month until you change it, subject to current prices and availability.
Products awaiting a confirmed retail price cannot be selected. When a monthly basket is dispatched, unused allowance is credited as Berg Buds to the member’s Berg Wallet at 1 Berg Bud per R1. Berg Buds do not expire and can be applied to product orders, excluding membership fees. Members may also top up their wallets, with funds credited only after successful payment. This does not affect any refund legally due. The builder does not collect an extra payment to exceed your allowance.
Changes made after a month’s basket has been prepared apply to the next basket prepared. If saved items become unavailable or the discounted total exceeds your allowance, the basket is held for review. We will contact you to agree a revised selection or another appropriate remedy rather than silently substituting products or charging extra. Keep your delivery details up to date and contact us promptly about a delay or missing basket.
5. Day visits and friends
Day visits are for active Premium and Elite members and their permitted friends. Contact us on WhatsApp at least three days beforehand to arrange and confirm a visit; a pass allowance is not a confirmed booking. The member attends with the friends using that pass. No pets allowed.
Passes reset each calendar month and unused passes do not automatically roll over. We record visits and guest numbers against your allowance. Bookings depend on availability and safe visiting conditions. Follow the visit instructions and respect other members, the land and facilities. Tell us promptly if you cannot attend. If we cannot honour a confirmed booking, we will discuss rescheduling or another appropriate remedy; statutory cancellation and service rights remain unaffected.
6. Product orders and prices
Prices are in South African rand. Review your products, quantities, delivery details and the full checkout total, including any applicable tax and delivery charge, before submitting an order. An automated order receipt acknowledges the request; it is not confirmation that an unavailable item can be supplied.
If a listing has a missing price, an obvious error or a stock problem, contact us before ordering. We will explain any correction and give you the choice of accepting the corrected order or receiving a refund of money paid for an order we cannot fulfil. We will not impose a higher price without your agreement. Keep your confirmation and order reference for enquiries.
Product descriptions and labels identify the formulation, quantity and relevant cannabinoid information. “Full spectrum” is a description of a formulation, not a promise that every product has identical ingredients or potency. Refer to each product’s label and directions. Our journal and general product information do not provide an individual medical assessment or guarantee a particular personal result.
7. Delivery and collection
Orders and monthly baskets are delivered using The Courier Guy’s PUDO service or another delivery arrangement expressly confirmed with you. Packaging is discreet and unbranded; required courier labels and delivery information still appear. Your checkout or confirmation sets out the delivery option. Any delivery charge for a separate product order is shown at checkout; the monthly basket is included in your paid membership.
Provide a valid contact number and accurate address or collection-point details. Follow the courier’s collection instructions and report a delivery problem promptly. Any proposed redelivery charge must be explained and agreed where applicable; we do not automatically shift responsibility for courier loss or damage to you. Your delivery and cancellation rights remain available if we cannot supply within the agreed period.
8. Problems, fair use and changes
For damaged, incorrect, missing or defective items, cancelled visits, billing errors or basket problems, use the process in our Refund & Returns Policy. Products supplied within a membership basket retain applicable quality and safety rights.
Do not misuse accounts, payments or member benefits. Any restriction for misuse must be reasonable and communicated, with an opportunity to resolve an error where appropriate; it does not remove a refund or remedy required by law. We do not exclude liability that the law prevents us from excluding.
South African law applies. We will update the date when these terms change. Material changes affecting an existing paid arrangement will be communicated appropriately and do not retrospectively remove accrued rights. Contact us first to resolve a concern; you retain access to competent consumer authorities, ombuds, tribunals and courts.